Frequently Asked Questions

1. I lost an adapter tip to my Universal Notebook Charger. Am I able to buy just the tip?
2. My retractable cable will not retract. How do I get it to work?
3. My product is broken and not working, how do I go about using the Warranty for my product?
4. My iPod Audio/Video cable is not working. I can only hear audio and can’t see any Video.
5. I just purchased your 70W Universal notebook charger. The tip fits but nothing is happening.
6. I can only hear out of one side of my earbuds, there seems to be a short. What do I do?
7. My iPod/iPhone Charger is not charging my iPod/iPhone. Am I doing something wrong?
8. Do any of your products require drivers?
9. I own a Dell laptop and just purchased one of your Universal Notebook Chargers. The computer recognizes the charger and it stays alive while plugged in, but the charger is NOT charging my laptop.
10. Does your product model number ETIPHONE41, also charge an iPod?
11. Do you ship to APO/FPO Addresses?
12. What service do you use to ship?
13. How long will it take for me to receive the products I ordered from you online?

Answers...

1. I lost an adapter tip to my Universal Notebook Charger. Am I able to buy just the tip?

   If you lost a tip(s), contact customer service and they can send you a new tip(s) at no additional cost.

   Back to Top

2. My retractable cable will not retract. How do I get it to work?

   Simply pull the cords from both ends at the same time. You have to pull from both ends with both cords being equal in length on each side. If you pull from one side and not the other, it can tangle the cords, initially making the “retractable” part of it not work.

   Back to Top

3. My product is broken and not working, how do I go about using the Warranty for my product?

   Contact Customer Service and they will be happy to assist you.

   Back to Top

4. My iPod Audio/Video cable is not working. I can only hear audio and can’t see any Video.

   First, if you have an iPod Touch, iPhone, or iPod Nano 4th or 5th Generation, this cable is not compatible with your iPod.
   If you do not have one of the above Apple products, check your Video Settings on your iPod. First go to VIDEOS, then VIDEO SETTINGS, then TV OUT, then select ON. Now try it again.
   If this does not work, please contact Customer Service.

   Back to Top

5. I just purchased your 70W Universal notebook charger. The tip fits but nothing is happening.

   First, check and make sure that our notebook charger and your laptop are compatible. Is your laptop 19V and 70W. If not, this could be the issue. Contact Customer Service and they can assist you from there.

   Back to Top

6. I can only hear out of one side of my earbuds, there seems to be a short. What do I do?

   Contact Customer Service and they can assist you.

   Back to Top

7. My iPod/iPhone Charger is not charging my iPod/iPhone. Am I doing something wrong?

   The only step should be simply plugging it in. If your charger is not charging your iPod or iPhone device, please contact Customer Service.

   Back to Top

8. Do any of your products require drivers?

   No, none of our products require drivers. You should be able to plug the product in and begin use right away. If your product is not being recognized on your computer, then you can contact Customer Service and they can assist you.

   Back to Top

9. I own a Dell laptop and just purchased one of your Universal Notebook Chargers. The computer recognizes the charger and it stays alive while plugged in, but the charger is NOT charging my laptop.

   First, double check which adapter TIP you are using. The adapter tip that is made specifically for DELL is the largest of the 2 black tips. If that does not work contact Customer Service and they can assist you.

   Back to Top

10. Does your product model number ETIPHONE41, also charge an iPod?

    Yes, whether the product states it is an iPod charger or an iPhone charger, they both charge all iPod and iPhone devices except for the iPod Shuffle.

    Back to Top

11. Do you ship to APO/FPO Addresses?

    Yes, we can ship to an APO/FPO Address via US Postal Service.

    Back to Top

12. What service do you use to ship?

    We ship via USPS (United States Postal Service), unless otherwise requested.

    Back to Top

13. How long will it take for me to receive the products I ordered from you online?

    Depending on your location, shipping can take anywhere from 2-10 business days. We ship orders Monday thru Friday 9am to 3pm CST, excluding holidays.

    Back to Top